Delivery Information and Buying Made to Measure Clothes Online

PROCESSING TIMES

Made to Measure Garments

We aim to make and dispatch all men’s and women’s made to measure clothing from Tanzania, East Africa, within 1-2 weeks of receiving your order if you choose standard shipping. If you choose our fast-track shipping upgrade, we’ll make and dispatch your order within 5 working days. Your order will be treated as a priority and will jump to the front of the production queue.

If you spend over £150 then you will qualify for free standard delivery. We will make and dispatch your garment(s) within 1-2 weeks of receiving your order.

Men’s Accessories & Women’s Headwraps

Men’s accessories (bow ties, neckties, and pocket squares) and women’s headwraps are also made to order. If you order men’s accessories and/or women’s headwraps separately then they will be made and shipped from Tanzania within 3-5 working days.

If you order men’s accessories and/or women’s headwraps with made to measure garments then they will be made and shipped together within 1-2 weeks if you select standard shipping or within 5 working days if you upgrade to fast-track shipping.

*Please visit our Covid-19 page for the latest shipping updates.

Ready to Wear Clothing & Women’s Jewellery

All ready-to-wear African print clothing and women’s jewelry are dispatched promptly from the UK between 1-2 working days. We aim to dispatch the majority of orders on the same day if the order is placed before 12:00 pm (GMT).

AFRICAN PRINT FABRIC

We aim to ship all fabric orders quickly from Tanzania within 1-2 working days after receiving your order.

*Please visit our Covid-19 page for the latest shipping updates.


Estimated Shipping Times

Made to Measure Garments

We ship all made to measure garments from Tanzania via courier (DHL). The estimated shipping time, from the date of dispatch, is 2-5 working days depending on the country of destination. Full online tracking is included and a signature is required upon delivery.

The estimated shipping times are the same for standard and fast-track shipping. The only difference is that standard orders will be made and shipped between 1-2 weeks and fast-track orders within 5 working days of receiving your order.

Men’s Accessories & Women’s Headwraps

Men’s accessories (bow ties, neckties, and pocket squares) and women’s headwraps are shipped from Tanzania by standard shipping via the Post Office or by courier (DHL). The estimated shipping time for standard shipping is within 10-14 working days and 2-5 working days by courier.

Standard shipping includes online tracking within Tanzania. There may also be tracking updates on the website of the delivery partner when the parcel arrives in your destination country such as USPS (for the US). Shipping by courier includes full online tracking and will require a signature upon delivery. We will email you the tracking number once your order has been shipped.

If you would like to order made to measure garments with men’s accessories and/or women’s headwraps then they will be shipped together by courier (DHL). The estimated shipping time is 2-5 working days.

*Please visit our Covid-19 page for the latest shipping updates.

Ready to Wear Clothing & Women’s Jewelry

We ship all ready-to-wear clothing and women’s jewelry from the UK by Royal Mail. The estimated shipping times (from the date of dispatch) are as follows:

United Kingdom: 1-3 business days
Europe: 3-5 business days
Rest of the world: 5-7 business days

We will do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method chosen, customs clearance, and the postal service of the destination country.

Customers based in the UK can get free delivery (2nd class) on all sale items if they enter the coupon FREEUKSHIPPING on the basket page. If not then you can choose either 2nd class (3 days delivery aim) or upgrade to 1st class (1-day delivery aim).

If your order is urgent, please upgrade to 1st class which costs an extra £1, and include a note at the checkout if necessary. Please contact us if you would like to upgrade to next-day delivery (guaranteed) and we will confirm if this will be possible. If you spend over £150 then you will qualify for free delivery (2nd class).

Customers located outside of the UK will also qualify for free standard delivery if they spend over £150, which does not include online tracking. Please upgrade to tracked shipping if you prefer your order to be tracked. Please note parcels may need to be signed for in certain countries.

African Print Fabric

All fabric orders are shipped worldwide from Tanzania, East Africa. Select standard shipping if you would like your order to be sent via the Post Office. The estimated shipping time for standard shipping, from the date of dispatch, is within 10-14 working days and includes online tracking within Tanzania. There may also be further shipping updates on the website of the delivery partner once the parcel reaches the destination country such as USPS for the US.

If you require faster delivery then you can upgrade to courier shipping (by DHL) instead. The estimated shipping time, from the date of dispatch, is 2-5 working days. Full online tracking is included and a signature will be required upon delivery. We will email the tracking details to you once your order has been dispatched.

*Please visit our Covid-19 page for the latest shipping updates.


Customs and Import Taxes

Please note customers are responsible for paying any import duty that may apply in your country. We regret that delays due to customs are beyond our control.

Delivery Countries for African Clothing Online

We deliver to most countries worldwide. Please email us at info@kitengestore.com if you would like us to confirm that we can deliver to your country before placing your order.

If you have any further questions about shipping please check our FAQs page or contact us.

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