Delivery Information and Buying Made to Measure Clothes Online

PROCESSING TIMES

Made to Measure Garments & Men’s Accessories

We aim to dispatch all MTM clothing from Tanzania within 1-2 weeks of receiving your order if you choose ‘standard‘ shipping.

If you choose to upgrade to Fast Track ‘priority‘ shipping then we will dispatch your order within 5 working days from Tanzania.

If you spend over £100 then you will qualify for free ‘standard‘ delivery and your order will be dispatched within 1-2 weeks of placing your order.

All men’s accessories (bow ties, neckties and pocket squares) are also made to order. If you order any men’s accessories separately then they will be dispatched from Tanzania within 5 working days.

If you order any men’s accessories with a MTM garment then they will be shipped together within 1-2 weeks if you select ‘standard‘ shipping or within 5 working days if you select ‘priority‘ shipping.

Ready to Wear Garments & Women’s Accessories

All ready to wear African print clothing and women’s accessories will be dispatched from the UK between 1-2 working days. The majority of orders are dispatched the same day if the order is placed before 12:00pm (GMT).

AFRICAN PRINT FABRIC

We aim to ship all fabric orders (by ‘standard‘ shipping) promptly from Tanzania between 1-2 working days after receiving your order. If we are unable to dispatch your order on time then we will notify you by email including an updated dispatch date.

If your fabric order is urgent then you can upgrade to Fast Track ‘priority‘ shipping. This means that we will prioritise your order over all others and guarantee that it is shipped promptly either on the same or next working day after it has been received.

* Please read our COVID-19 (Coronavirus) update about current shipping issues.


Estimated Shipping Times

Made to Measure Garments & Men’s Accessories

We ship all made to measure garments and men’s accessories from Tanzania by recorded post. The estimated shipping time, from the date of dispatch, is up to 10-14 working days.

However, orders are usually delivered much faster than this to Europe (around 5 working days) and the East Coast of the United States (around 9 working days). We will email the tracking number to you once your order has been dispatched.

The estimate shipping times are the same for ‘standard‘ and ‘priority‘. The only difference is that ‘standard‘ orders will be dispatched between 1-2 weeks and ‘priority‘ within 5 working days of receiving your order.

Alternatively, we can send your order by courier with a delivery aim of 2 to 5 working days depending on the destination and flight availability. Please email us at info@kitengestore.com for an individual price quote, as this delivery service is more expensive.

Ready to Wear Garments & Women’s Accessories

We ship all ready to wear clothing and women’s accessories from the UK by Royal Mail. Their estimate shipping times (from the date of dispatch) are as follows:

United Kingdom: 1-3 business days
Europe: 3-5 business days
Rest of the world: 5-7 business days

We will do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method chosen, customs clearance and the postal service of the destination country.

Customers based in the UK can get free delivery if they enter the coupon ‘FREEUKSHIPPING‘ on the basket page or at the checkout. If not then they can choose either ‘standard‘ delivery (2nd class), 3 days delivery aim, or upgrade to ‘priority‘ (1st class), 1 day delivery aim.

If your order is urgent please upgrade to ‘priority‘ (1st class), which costs an extra £1 and include a note at the checkout if necessary. Please contact us if you would like to upgrade to next day delivery (guaranteed). If you spend over £100, then you will qualify for free ‘standard‘ delivery.

Customers outside the UK will also quality for free ‘standard‘ delivery if you spend over £100, which does not include online tracking. Please upgrade to ‘priority‘ shipping if you prefer your order to be tracked. Please note parcels may need to be signed for in certain countries.

AFRICAN PRINT FABRIC

All fabric orders are shipped worldwide from Tanzania by recorded post. The estimated shipping time, from the date of dispatch, is up to 10-14 working days.

Orders are usually delivered to Europe around 5 working days and the East Coast of the USA around 9 working days. We will send you the tracking details for the parcel by email once your order has been dispatched.

Alternatively, we can send your parcel by courier with a delivery aim of 2 to 5 working days depending on the destination and flight availability. Please email us at info@kitengestore.com for an individual price quote, as this delivery service is more expensive.

* Please read our COVID-19 (Coronavirus) update about current shipping issues.


Customs and Import Taxes

Please note customers are responsible for paying any import duty that may apply in your country. We regret that delays due to customs are beyond our control.

Delivery Countries for African Clothing Online

We deliver to most countries worldwide. Please email us at info@kitengestore.com if you would like us to confirm that we can deliver to your country before placing your order.

If you have any further questions about shipping please check our FAQ’s page or contact us.

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