Delivery Information and Buying Made to Measure Clothes Online

PROCESSING TIMES

Made to Measure Garments

We aim to make and dispatch all made to measure clothing from Tanzania, East Africa, within 1-2 weeks of receiving your order if you choose ‘standard’ shipping. If you choose to upgrade to Fast Track ‘priority’ shipping then we will make and dispatch your order within 5 working days from Tanzania.

If you spend over £150 then you will qualify for free ‘standard’ delivery. We will make and dispatch your garment(s) within 1-2 weeks of receiving your order.

Men’s Accessories & Women’s Headwraps

Men’s accessories (bow ties and neckties) and women’s headwraps are also made to order. If you order men’s accessories and/or women’s headwraps separately then they will be made and shipped from Tanzania within 5 working days.

If you order men’s accessories and/or women’s headwraps with made to measure garments then they will be made and shipped together within 1-2 weeks if you select ‘standard‘ shipping or within 5 working days if you select ‘priority‘ shipping.

*Please visit our Covid-19 page for the latest shipping updates.

Ready to Wear Clothing & Women’s Jewellery

All ready-to-wear African print clothing and women’s jewellery are dispatched from the UK between 1-2 working days. The majority of orders are dispatched the same day if the order is placed before 12:00pm (GMT).

AFRICAN PRINT FABRIC

We aim to ship all fabric orders promptly from Tanzania within 1-2 working days after receiving your order.

*Please visit our Covid-19 page for the latest shipping updates.


Estimated Shipping Times

Made to Measure Garments

We ship all made to measure garments from Tanzania via courier (DHL). The estimate shipping time, from the date of dispatch, is 2-5 working days depending on the country of destination. Full online tracking is included and a signature is required upon delivery.

The estimate shipping times are the same for ‘standard‘ and ‘priority‘. The only difference is that ‘standard‘ orders will be made and shipped between 1-2 weeks and ‘priority‘ within 5 working days of receiving your order.

Men’s Accessories & Women’s Headwraps

Men’s accessories (bow ties and neckties) and women’s headwraps are shipped from Tanzania by either the Post Office (‘standard’ shipping) or by DHL (‘priority’ shipping). The estimate shipping time for ‘standard’ shipping is within 10-14 working days and for ‘priority’ shipping 2-5 working days.

Standard’ shipping includes online tracking only within Tanzania. ‘Priority’ shipping includes full online tracking and will require a signature upon delivery. We will email you the tracking number once your order has been shipped.

If you would like to order made to measure garments with men’s accessories and/or women’s headwraps then they will be shipped together by DHL and will take 2-5 working days to deliver.

*Please visit our Covid-19 page for the latest shipping updates.

Ready to Wear Clothing & Women’s Jewellery

We ship all ready-to-wear clothing and women’s jewellery from the UK by Royal Mail. Their estimated shipping times (from the date of dispatch) are as follows:

United Kingdom: 1-3 business days
Europe: 3-5 business days
Rest of the world: 5-7 business days

We will do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method chosen, customs clearance and the postal service of the destination country.

Customers based in the UK can get free ‘standard‘ delivery on all sale items if they enter the coupon ‘FREEUKSHIPPING‘ on the basket page. If not then you can choose either ‘standard‘ delivery (2nd class), 3 days delivery aim, or upgrade to ‘priority‘ delivery (1st class), 1 day delivery aim.

If your order is urgent please upgrade to ‘priority‘ (1st class), which costs an extra £1 and include a note at the checkout if necessary. Please contact us if you would like to upgrade to next day delivery (guaranteed) and we will confirm if this will be possible. If you spend over £150, then you will qualify for free ‘standard‘ delivery.

Customers outside the UK will also qualify for free ‘standard‘ delivery if you spend over £150, which does not include online tracking. Please upgrade to ‘priority‘ shipping if you prefer your order to be tracked. Please note parcels may need to be signed for in certain countries.

African Print Fabric

All fabric orders are shipped worldwide from Tanzania. Select ‘standard‘ shipping if you would like your order to be sent via the Post Office. The estimated shipping time for ‘standard‘ shipping, from the date of dispatch, is within 10-14 working days and includes tracking only within Tanzania.

If your fabric order is urgent then you can upgrade to ‘priority‘ shipping. This means that we will ship your order by DHL instead. The estimate shipping time, from the date of dispatch, is 2-5 working days. Full online tracking is included and a signature will be required upon delivery.

We will email the tracking details to you once your order has been dispatched.

*Please visit our Covid-19 page for the latest shipping updates.


Customs and Import Taxes

Please note customers are responsible for paying any import duty that may apply in your country. We regret that delays due to customs are beyond our control.

Delivery Countries for African Clothing Online

We deliver to most countries worldwide. Please email us at info@kitengestore.com if you would like us to confirm that we can deliver to your country before placing your order.

If you have any further questions about shipping please check our FAQ’s page or contact us.

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