COVID-19 (Coronavirus) Update

Ready-to-Wear Clothing & Women’s Jewellery

Kitenge is operating as usual in the UK. Our online store remains open and we will continue to dispatch all ready-to-wear clothing and women’s jewellery promptly and on time from the UK by Royal Mail. This includes all UK and international orders.

Made to Measure Garments

Our talented team of tailors are continuing to make your colourful and unique made to measure garments, which are shipped worldwide from Tanzania by courier (DHL). Our current lead time for producing made to measure orders is just 1-2 weeks. If you choose standard shipping then we will make and ship your order within this time frame. If you would like us to prioritise your order then you can upgrade to fast track shipping and we will make and ship your order within 5 working days.

Fabric, Men’s Accessories & Women’s Headwraps

We are currently able to ship fabric, men’s accessories (bow ties, neckties and pocket squares) and women’s headwraps by standard shipping to the below countries via the Post Office in Tanzania:

***Since December 2021, we are no longer able to ship parcels to the USA by standard shipping via the Tanzanian Post Office. If you require delivery to the USA, please upgrade shipping to courier (DHL) on the basket page. We are very sorry for any inconvenience this may cause. We will update this page as soon as standard shipping resumes***

The estimated shipping time for standard shipping via the Tanzanian Post Office is usually within 10-14 working days but there may be delivery delays due to COVID-19.

Online tracking is included within Tanzania and there are usually updates on the website of the delivery partner when the parcel arrives in your destination country such as Royal Mail (for the UK) and USPS (for the USA). Please note there are no online tracking updates when the parcel is transitting between countries.

Please upgrade to courier shipping (by DHL) to guarantee faster delivery during the pandemic. The estimated shipping time by DHL is around 2-5 working days, depending on your location, and includes full online tracking from Tanzania to your delivery address. A signature will be required upon delivery.

If your country is not mentioned in the above list then it’s likely that we’ll only be able to send these items by courier (DHL). Please upgrade to courier shipping on the basket or checkout pages.

Please do not hesitate to get in touch if you have any questions or would like to check if we can send these items to your country by standard shipping. We will be more than happy to help.

Shipping Times

All items aim to be delivered in the same time frame as per usual, via Royal Mail from the UK and the Post Office (or DHL) from Tanzania. However, we apologise in advance if shipping takes a bit longer than usual. DHL is currently taking around 2-5 working days to deliver to most countries from Tanzania.

Precautions

We are monitoring the situation closely in Tanzania and will take all necessary precautions to protect the tailors we support. Additional steps are also being taken when handling our clothing during this time, including washing the fabric as a precaution.

How you can Help Support our Social Enterprise During The Pandemic

As a small business, we really do appreciate all your support during this difficult time. If you would like to help support our social enterprise then there are a number of small things that you can do:

We will update this page with any new developments. The page was last updated on 11th May 2022. Please feel free to contact us with any questions or concerns that you may have.

Very best wishes,

The Kitenge Team

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