COVID-19 (Coronavirus) Update

Ready-to-Wear Clothing & Women’s Jewellery

Kitenge is operating as usual in the UK. Our online store remains open and we will continue to dispatch all ready-to-wear clothing and women’s jewellery promptly and on time from the UK by Royal Mail. This includes all UK and international orders.

Made to Measure Garments

Our talented team of tailors are continuing to make your colourful and unique made to measure garments, which are shipped worldwide from Tanzania by courier (DHL).

Our current lead time for producing made to measure orders is 1-2 weeks. If you choose ‘standard‘ shipping then we will make and ship your order within this time frame.

If you would like us to prioritise your order then you can upgrade to ‘priority‘ shipping and we will make and ship your order within 5 working days.

Fabric, Men’s Accessories & Women’s Headwraps

We are now able to continue shipping fabric, men’s accessories (bow ties, neckties and pocket squares) and women’s headwraps by ‘standard‘ shipping to the below countries via the Post Office in Tanzania:

The estimated shipping time for ‘standard’ shipping via the Post Office is usually within 10-14 working days but there could be delays due to COVID-19. For European countries, parcels are being sent from Tanzania by air to The Netherlands and then continue by road.

Online tracking is included within Tanzania and there are usually updates on the website of the delivery partner when the parcel arrives in your destination country such as Royal Mail (for the UK) and USPS (for the US). There are no online tracking updates when the parcel is transitting between countries.

To guarantee you receive your order earlier, please upgrade to ‘priority‘ shipping by courier (DHL). The estimated shipping time is around 3-5 working days and includes full online tracking from Tanzania to your delivery address.

If your country is not mentioned in the above list then we will only be able to send these items by ‘priority‘ shipping (courier). Please upgrade to ‘priority‘ shipping on the basket or checkout pages.

Please do not hesitate to get in touch if you have any questions or would like to check if we can send these items to your country by ‘standard‘ shipping. We will be more than happy to help.

Shipping Times

All items aim to be delivered in the same time frame as per usual, via Royal Mail from the UK and the Post Office (or DHL) from Tanzania. However, we apologise in advance if shipping takes a bit longer than usual.

DHL is currently taking around 3-5 working days to deliver to most countries from Tanzania.

Precautions

We are monitoring the situation closely in Tanzania and will take all necessary precautions to protect the tailors we support. Additional steps are also being taken when handling our clothing during this time, including washing the fabric as a precaution.

How you can Help Support our Social Enterprise During The Pandemic

As a small business, we really do appreciate all your support during this worrying and difficult time. If you would like to help support our social enterprise then there are a number of small things that you can do:

We will update this page with any new developments. The page was last updated on 21st September 2021. Please feel free to contact us with any questions or concerns that you may have.

Very best wishes,

The Kitenge Team

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