COVID-19 (Coronavirus) Update

Ready-to-Wear Clothing & Women’s Jewellery

Kitenge is operating as usual in the UK. Our online store remains open and we will continue to dispatch all ready-to-wear clothing and women’s jewellery promptly and on time from the UK by Royal Mail. This includes all UK and international orders.

Made to Measure Garments

Our talented team of tailors are continuing to make your colourful and unique made to measure garments, which are shipped worldwide from Tanzania by courier (DHL).

Our current lead time for producing made to measure orders is 1-2 weeks. If you choose ‘standard‘ shipping then we will make and ship your order within this time frame.

If you would like us to prioritise your order then you can upgrade to ‘priority‘ shipping and we will make and ship your order within 5 working days.

Fabric, Men’s Accessories & Women’s Headwraps

We are not currently able to ship fabric, men’s accessories (bow ties and neckties) and women’s headwraps by ‘standard‘ shipping via the Post Office in Tanzania until further notice. We are able to send these items immediately by ‘priority‘ shipping (DHL).

Shipping Times

All items aim to be delivered in the same time frame as per usual, via Royal Mail from the UK and DHL in Tanzania. However, we apologise in advance if shipping takes a bit longer than usual.

DHL is currently taking up to 5 working days to deliver to Europe and around 6-7 working days to deliver to the US depending on location.

Precautions

We are monitoring the situation closely in Tanzania and will take all necessary precautions to protect the tailors we support. Additional steps are also being taken when handling our clothing during this time, including washing the fabric as a precaution.

How you can Help Support our Social Enterprise During The Pandemic

As a small business, we really do appreciate all your support during this worrying and difficult time. If you would like to help support our social enterprise then there are a number of small things that you can do:

We will update this page with any new developments. The page was last updated on 7th October 2020. Please feel free to contact us with any questions or concerns that you may have.

Very best wishes,

The Kitenge Team

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